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Question Exchange?

Discussion in 'KVM' started by Cary, Jun 29, 2017.

  1. Cary

    Cary New member

    I just bought an ATEN 2-computer DisplayPort KVM from you. It turns out the DisplayPort resolution on one of my computers is terrible. I'd like to exchange what I bought for the KVM that's currently in my cart (ATEN CS1644A). Is that possible?

  2. Customer Service

    Customer Service Staff Member

    Sorry for the delay.

    Yes, it is possible, in two separate steps.

    1) Place a new order for the new item you want to get.

    2) Initiate the return process for the item that you have already purchased.

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