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Feedback High shipping charges

Discussion in 'FEEDBACK - What do you think of us?' started by Paul, Jan 1, 2013.

  1. Paul

    Paul New member

    I was amazed when shipping for 50 RJ-12 MMJ/DEC connectors was estimated at $38.00 for $16.00 of merchandise that should weigh less than one pound.

    Therefore I canceled my proposed order.
  2. Customer Service

    Customer Service Staff Member

    We couldn't find any items in your shopping cart.

    Could you please provide the Model No. for the items you were looking to purchase, so that we can investigate this for you?
  3. Paul

    Paul New member

    The item was 50 of your 01935, RJ12 MMJ/DEC plugs.
  4. Customer Service

    Customer Service Staff Member

    You are correct. Since the item is very light in weight and shipping packaging is heavier than the item itself, the system calculated shipping charges based on a 1 lbs. minimum and multiplied it by your quantity of 50.

    We have corrected this glitch on this item for you. If you now estimate shipping costs on quantity 50 of this item you will notice a significantly-reduced shipping charge.


    To estimate your shipping charges, please follow these steps:

    1) Put the item(s) you are looking to buy in your shopping cart (by clicking the "Buy" button).

    2) View your Shopping Cart by clicking on the "Shopping Cart" link at the top-right corner of the screen.

    3) In the "Shopping Cart" screen, click on the "Estimate Shipping Costs on this Order" link at the top of the screen.

    4) Enter the Post Code and the Country of your shipping address in the appropriate fields.

    5) Click on the "Estimate Shipping" button – You will be presented with shipping options and associated costs, based on the product(s) in your shopping cart, and your shipping destination.
  5. Paul

    Paul New member

    Thank you for taking care of this. I now placed my order.

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