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Switch Adderview part AVX1016-US

Discussion in 'KVM' started by ROGER BENDER, Nov 29, 2022.

  1. ROGER BENDER

    ROGER BENDER Guest

    We had a customer buy AdderView part AVX1016-US which we purchased though your company.
    He is having trouble getting it to work with 16 of ATEN part KA7170.
    Are those dongle compatible with this unit?
    If not, what is that has the same connections?
    Thanks
     
  2. KVMGalore Expert

    KVMGalore Expert Staff Member

    Hello Roger,

    Thank you for reaching out on our HelpCenter.

    No. ATEN KA7170 dongles are only compatible with ATEN KVM switches.
    As a rule, CATx 'dongles' are proprietary and specific, so with any given KVM switch you can only use dongles that are compatible with that switch.

    The dongles compatible with AdderView AVX1016-US are listed at the bottom of the product page. The specific dongle comparable to ATEN KA7170 (in terms of connections) is CAT-X USB/VGA Computer Access Module (CAM) Model No. CATX-USB.

    Hope this helps!
    We welcome your questions - please come back and ask us anything, anytime. You may also give us a call at 1-800-636-3434 for further clarifications on this thread.

    Important note: To continue this discussion - please respond via KVMGalore HelpCenter thread, NOT via e-mail.
     
  3. ROGER BENDER

    ROGER BENDER Guest

    Hello
    We have AdderView KVM part AVX1016-US and it does work with the 16 dongle part CATX-USB that you had us buy.
    However, our customer also purchased an IOGEAR GCL1800 17" LCD combo console, and our customer says the external USB mouse will not work.
    Do you have a 17" LCD KVM console that will work with the AdderView model they have?
     
  4. KVMGalore Expert

    KVMGalore Expert Staff Member

    Hello Roger,

    Being that AdderView AVX1016-US and IOGEAR GCL1800 are products of different brands, the two products have never been tested to work together.

    We suspect that the issue might be caused by the mouse emulation used in the IOGEAR GCL1800 drawer, probably to make sure that the drawer works with IOGEAR's KVM switches.

    We do offer Adder KVM LCD rack drawers with the AVX1016 already built-in.

    Hope this helps!
    We welcome your questions - please come back and ask us anything, anytime. You may also give us a call at 1-800-636-3434 for further clarifications on this thread.

    Important note: To continue this discussion - please respond via KVMGalore HelpCenter thread, NOT via e-mail.
     

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