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Switch SM-DPN-2S Issues?

Discussion in 'KVM' started by EJK, Jan 10, 2025.

  1. EJK

    EJK Guest

    I bought this KVM in July of 2022. I have used it without any issues since then. I have started to experience some issues when using the two computers that I have connected to it. One computer started to show flickering bands on the display right after switching to it. After the unit has been in use for several hours, the whole display will just go black randomly and the longer it is in use the more frequently this issue will happen. Before these issues, I was 100% happy with the unit. I did switch channels between the two computers and the flickering stopped, but not the display going black situation didn't change. Another piece of information is that I just replaced one of the computers attached to the unit and the behavior didn't change. I bypassed the unit on the new computer and everything works without any issues, so it is not the monitor's fault.



    Is it time to replace the KVM switch?



    Thanks!





    Juan
     
    EJK, Jan 10, 2025
    #1 + Quote Reply
  2. Michael SmartAVI

    Michael SmartAVI Active member

    Hello EJK,

    I am sorry you are experiencing these issues.

    We will be happy to get on a phone call and help troubleshoot your issues.

    Please reach out to our HQ at 702-800-0005 and tech support can help work on a solution with you.

    Thank you and Best Regards,
     
    Michael SmartAVI, Jan 15, 2025 at 12:58 PM
    #2 + Quote Reply
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