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IP Can I use different brand encoders

Discussion in 'Audio/Video' started by Tom Scheren, Mar 3, 2022.

  1. Tom Scheren

    Tom Scheren New member

    We have a video wall with a single 4Kx2K HDMI KVM Over IP encoder that has gone bad. The brand is a Chinese company that does not seem to have American support or simple system for replacements. Can I use any brand encoder?
  2. KVMGalore Expert

    KVMGalore Expert Staff Member

    Hello Tom,

    Thank you for reaching out on our HelpCenter.

    It is hard to tell without us being familiar with the product you are currently using.
    Is it an H.264 system? Some of these system are universally compatible, but others are not, so you may need to try your luck.

    Hope this helps!
    We welcome your questions - please come back and ask us anything, anytime. You may also give us a call at 1-800-636-3434 for further clarifications on this thread.

    Important note: To continue this discussion - please respond via KVMGalore HelpCenter thread, NOT via e-mail.

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