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Switch Firmware for CS1644A

Discussion in 'KVM' started by Tom R, Oct 8, 2018.

  1. Tom R

    Tom R New member

    I purchased a CS1644A KVM switch from KVMGalore a while back and I have some questions regarding firmware upgrade:

    1) Is there a way to find out what is the current firmware version my unit is running?

    2) Is it true that while upgrading firmware I need to shut down all computers connected to the switch except for the one computer on which I've downloaded the firmware update?

    3) If something goes wrong during firmware upgrade, is there a way to revert back to the original firmware version installed prior to the unsuccessful upgrade?
  2. KVMGalore Expert

    KVMGalore Expert Staff Member

    Hello Tom,

    Thank you for reaching out.

    You can see the device firmware by running the Firmware Upgrade Package file. The Firmware Upgrade Utility will inspect your installation and after you select a device in the list, its description will appear in the Device Description panel.

    You don't have to shut down all other computers.

    You can download older version firmware from ATEN website and install it to revert back to the original firmware.

    Hope this helps!
    We welcome your questions - please come back and ask us anything, anytime, or just offer your feedback.

    Note: Please respond via KVMGalore HelpCenter thread, NOT via e-mail.

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