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Switch KVM switch that supports USB 3.0

Discussion in 'KVM' started by Steve M, Apr 3, 2020.

  1. Steve M

    Steve M New member

    Hello,

    I recently received the KVM switch from order #10318

    The model# is SV231DD2DUA.

    I am writing to find out if it is possible to return this item and upgrade it to a different item.

    I found out after everything was connected that the 2.0 USB is not sufficient for my devices and that I would need a KVM switch that supports USB 3.0.

    I would like to be able to return this item and purchase a model that supports USB 3.0 with the same/similar features plus any return/stocking fee.

    Please let me know if this is possible - and if so, what model you recommend would be the same/similar item but with USB 3.0 support instead of USB 2.0 support.

    Thank you for your consideration.

    Steve
     
    Steve M, Apr 3, 2020
    #1 + Quote Reply
  2. Customer Service

    Customer Service Staff Member

    Hello Steve,

    Thank you for reaching out.

    Yes, it is possible to return your item. An RMA email will be sent out to you shortly with return instructions.

    Separately, a KVMGalore expert will respond with the recommendations you requested.

    Hope this helps!
    We welcome your questions - please come back and ask us anything, anytime.

    Important note: To continue this discussion - please respond via KVMGalore HelpCenter thread, NOT via e-mail.
     
    Customer Service, Apr 3, 2020
    #2 + Quote Reply
  3. KVMGalore Expert

    KVMGalore Expert Staff Member

    These two StarTech models (albeit 4-port models) support USB 3.0 peripheral sharing.

    Hope this helps!
    We welcome your questions - please come back and ask us anything, anytime.

    Important note: To continue this discussion - please respond via KVMGalore HelpCenter thread, NOT via e-mail.
     
    KVMGalore Expert, Apr 3, 2020
    #3 + Quote Reply
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