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Sensor Watchdog 100

Discussion in 'Environment Monitors' started by Matt Gedik, Apr 4, 2019.

  1. Matt Gedik

    Matt Gedik Guest

    Hi
    I have bought Watchdog100 from your store. It delivered yesterday and today I realized that its onboard temperature sensor shows a different number. It is not accurate. How can you help me?
    I don't use it like this.

    Thank you
     
    Matt Gedik, Apr 4, 2019
    #1 + Quote Reply
  2. Customer Service

    Customer Service Staff Member

    Hello Matt,

    Thank you for reaching out on our HelpCenter.

    Your product is covered by the original manufacturer's warranty.

    Since you suspect your unit is malfunctioning, the first thing you should do is call the manufacturer's technical support:
    Manufacturer: Geist Monitor
    Toll Free: (800) 432-3219
    Phone: (402) 474-3400
    support@geistglobal.com
    Note: You can lookup manufacturers' technical support contact information here, anytime.

    The manufacturer's technical support will be able to assist you with correctly setting up and using the product, or to determine whether the product needs to be replaced or sent back for repair. Whichever the case may be – the manufacturer should be able to take care of the problem you are having with your product.

    In the unlikely event that you are experiencing some difficulty with having the manufacturer resolve your technical problem, please feel free to contact us, and we'll be happy to assist you towards a quick and satisfactory resolution of this matter.

    Hope this helps!

    Important note: To continue this discussion - please respond via KVMGalore HelpCenter thread, NOT via e-mail.
     
    Customer Service, Apr 5, 2019
    #2 + Quote Reply
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